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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Maynard

Donna Maynard

September 10, 2025

5  out of  5
rating by Donna Maynard
"Melysa was wonderful! She is very knowledgeable and set up our auto and homeowners insurance policies!"
We responded:
"Donna, thank you for reviewing our office and Melysa. She has been with us almost as long as we have been open and she is dedicated to providing top notch service with every interaction. I appreciate you recognizing her for her efforts. Joe Roberts Agency is here for all your insurance questions and needs. "
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Jeff Hayden

September 3, 2025

1  out of  5
rating by Jeff Hayden
"Not a customer of this office for 1 reason, Melyssa (took spelling from another review) she is rude, and condescending. My business was hers to lose today and she did exactly that. I am looking elsewhere because she blew me off for nearly 4 hours, and then was extremely rude on the phone. I am not going to be talked down to by some lazy person who thinks they don't have to care or try just because I requested insurance. I was looking for Renters, Auto, and life policies and have since taken my business elsewhere. She needs to be re-educated on how to interact with customers and how to promptly respond."
We responded:
"Jeff, thanks for your review. As you may have well seen from other reviews of my office, my team and Melysa, we are an extremely well-organized office with a stellar history in customer service, which is clearly shown from the prior 200+ 5-star reviews. We do our best to get back to all our customers in a timely manner. This is not a call center; this is a small business comprised of 3 team members and me (Joe Roberts – Agent/Owner). We service the entire state of NH and ME with thousands of satisfied customers across this territory. It is clear this office culture is not meant for you or your business. "
Profile photo of Janet Lavoie

Janet Lavoie

September 2, 2025

5  out of  5
rating by Janet Lavoie
"Working with Melysa was a pleasure. She was very personable and easy to talk to. Of all the people I emailed or texted, they actually took the time to mail me a quote with their magnet. Sometimes looking at numbers and comparing makes the world of a difference. Small office, nice people."
We responded:
"Janet, it's great to hear you enjoyed your experience with our office and Melysa. We are a small office and are dedicated to making every customer's experience a 10/10. Thank you for taking the time for leaving us this 5-star review and providing your testimonial of your experience with us. Joe Roberts Agency - State Farm in Nashua, NH is here for all your insurance needs!"
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Melanie Palmer

July 29, 2025

5  out of  5
rating by Melanie Palmer
"fantastic service, highly recommend! Thank you, Melysa and Joe."
We responded:
"Melanie, you are very welcome. We are always happy to hear back from our customers regarding their experience with our office. We look forward to working with you and your family for all your insurance needs. "
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Diane Tsiatsios

July 25, 2025

5  out of  5
rating by Diane Tsiatsios
"Melysa was very responsive to all my questions and concerns. She was proactive in keeping in touch without being pushy. It was both the customer service and the fair price that made the decision to change to State Farm easy."
We responded:
"Diane, thank you for your thoughtful review of Melysa and our office. We do our best to cater every conversation to our customer's needs and we are glad to hear that this helped with your signing up with our office. Thank you! "
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Yan Cheng

July 23, 2025

5  out of  5
rating by Yan Cheng
"Very pleasant communication experience as always. Yan"
We responded:
"Yan, thank you for your review. We stive for 5-star service and good, clear communication is the best foundation to do so. Give us a call for all your insurance needs! "
Profile photo of dawnmarie collierpelerin

dawnmarie collierpelerin

July 21, 2025

5  out of  5
rating by dawnmarie collierpelerin
"I just started talking to her but she is so nice and looking over the policy. I think I'd be doing way better with State farm"
We responded:
"Dawnmarie, we are people for the people and do our best to engage with every customer on a personal level. Thanks for your recognition!"
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Renee Neff

July 18, 2025

5  out of  5
rating by Renee Neff
"Melysa Roberts is so delightful!!! Thank you so much for all your assistance with the state to state transfer, would so recommend you and your office for a insurance in the Nashua area or anywhere in New Hampshire! Much thanks!"
We responded:
"Renee, thank you for recognizing Melysa for her remarkable service. We truly strive for 5-star service with each interaction. Insurance is our passion, and we are glad to see we were able to take care of you and your family while exceeding expectations. Give us a call for all your insurance needs. "
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Donna Wason

July 3, 2025

5  out of  5
rating by Donna Wason
"She knows her job. Very quick, very nice. Didn’t take up much time."
We responded:
"Donna, thank you very much for your review! We do our best to be efficient and educational with every interaction. We appreciate you recognizing our team for their efforts. For all your insurance needs Joe Roberts Agency in Nashua, NH is here for you! "
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Chris Jarest

June 29, 2025

5  out of  5
rating by Chris Jarest
"Melysa was very professional and super friendly. She made the process smooth to update my policy. Thanks again."
We responded:
"Chris, we thank you for recognizing Melysa and her hard work here at the Joe Roberts Agency. All of our staff is committed to answering all of your questions, giving you the best service and coverage possible! Your testimonial means the world to us and our business. "
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Amber Frye

June 18, 2025

5  out of  5
rating by Amber Frye
"Professional, friendly, fast, and thorough. Would definitely refer to friends and family."
We responded:
"Amber, thank you for leaving this testimonial. We would love any referrals you can send our way; we'd be happy to help! "
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Erika Alexander

May 30, 2025

5  out of  5
rating by Erika Alexander
"Always ready to help. Super friendly and all my requests handled promptly"
We responded:
"Erika, we’re happy to hear you had a good experience with us today! I’m glad we were able to exceed you expectations. Always let us know how we can be of service!"
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Gabriela Suazo

May 29, 2025

5  out of  5
rating by Gabriela Suazo
"Joe & Melissa always take care of me and my family with all of our needs and inquiries. I had them for years now and won’t trade them for the world!!"
We responded:
"Gabby, thank so much for the review! We live up to our motto and try to be good neighbors anywhere we can. Thank you for your years of business and loyalty. We appreciate you!"
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Diane Albano

May 21, 2025

5  out of  5
rating by Diane Albano
"Catrina made transferring my insurance over from another State easy and effortless."
We responded:
"Diane, thanks for letting us know your experience was worth 5-stars! We appreciate you taking the time to do so. Joe Roberts Agency - State Farm in Nashua is here for all your insurance needs."
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Brian Reilly

May 5, 2025

5  out of  5
rating by Brian Reilly
"Melysa was excellent! Great service and was very timely, I highly recommend working with her / this agency. Great communication as well"
We responded:
"Brian, thank you for recognizing Melysa for her efforts in ensuring each customer gets the best experience possible. Joe Roberts Agency - State Farm in Nashua is dedicated to all of our customers. "
Profile photo of Donna Hanscom

Donna Hanscom

April 26, 2025

5  out of  5
rating by Donna Hanscom
"Melissa has a way of calming me down. I have been with Joe Roberts for 5 years. He is very compassionate. I was in an accident in my parking lot and hit a tree. My sneakers were wet and slid from the bracks to the gas. I was coming in the parking lot 5 miles an hour. I didn't get hurt. Donna Hanscom. 7-12-23"
We responded:
"Thank you for your review Donna. Melysa is a wonderful asset to our team, she truly cares for each of our customers. We appreciate your continued business and we are committed to taking the best care of you and your needs. Give us a call anytime you need help at 603-888-7000 Joe Roberts Agency - Nashua, NH "
Profile photo of Robert Andosca

Robert Andosca

April 25, 2025

5  out of  5
rating by Robert Andosca
"Melysa is great!"
We responded:
"Robert, thank you for your kind review. Melysa really is a great asset to our team here. Here at Joe Roberts Agency - State Farm our representatives do their best to provide stellar 5-star service with every interaction. "
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David L

April 25, 2025

5  out of  5
rating by David L
"Very responsive!"
We responded:
"David, your review means a lot to us here at the Joe Roberts Agency - State Farm in Nashua, NH. Keep us in mind for all your insurance needs!"
Profile photo of Barbara Harding

Barbara Harding

April 24, 2025

5  out of  5
rating by Barbara Harding
"Easy to work with, the best rates around. Efficient and very quick response time. So happy I made the switch."
We responded:
"Barbara, thank you for those kind remarks. We certainly appreciate your business as well. Keep us in mind for you and all your friend and family as we can assist anyone in NH with insurance needs! "
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Kevin Lessard

April 18, 2025

5  out of  5
rating by Kevin Lessard
"Extremely helpful with all my insurance needs and even reached out while I was out of state to see about changes!"
We responded:
"Kevin, thank you for your review! We are glad that you are satisfied with our service here at the Joe Roberts Agency - State Farm. "
Profile photo of Chris Green

Chris Green

April 16, 2025

5  out of  5
rating by Chris Green
"Joe Robert’s is without a doubt a TOP NOTCH Insurance Agent!! He is very passionate about his job and always looks out for the best interest for his customers! If you are looking for personal service from someone who truly cares, Joe is definitely your Agent!!"
We responded:
"Chris, your testimony means the world to us. We really do our best to give every customer the insurance experience they deserve. All of NH could benefit from a relationship with Joe Roberts Agency - State Farm!"
Profile photo of Sandra Roth

Sandra Roth

April 14, 2025

5  out of  5
rating by Sandra Roth
"I have spoken to Melysa at State Fram insurance numerous times through the years and she is always professional and knowledgeable. Always able to answer any questions I may have!"
We responded:
"Sandra, we see Melysa as a great asset to our team here. She is always willing to go the extra mile to help our customers. Joe Roberts Agency - State Farm in Nashua has a goal to be a step above the competition, thank you for recognizing us for that!"
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John Taylor

April 7, 2025

5  out of  5
rating by John Taylor
"Prompt service"
We responded:
"Thank you John. We do our best to provide the best experience for all of our customers. We are glad that you were satisfied with our service. Joe Roberts Agency is here to serve all of NH! "
Profile photo of Sheri

Sheri

April 7, 2025

5  out of  5
rating by Sheri
"Great customer service. Friendly and helpful."
We responded:
"Sheri, we are so glad we were deserving of a 5-star review from you. You definitely made Catrina's day! Give us a call anytime at the Joe Roberts Agency in Nashua, NH, we are here to help! "
Profile photo of Michael Bisson

Michael Bisson

March 20, 2025

5  out of  5
rating by Michael Bisson
"Excellent and quick service always! Thanks!"
We responded:
"Michael, thank you for you review of your experience with our office. Our team does our best to offer quick, accurate and dependable service for our customers all over NH. "